Answered question

STILL Not receiving calls and can't send/receive texts 9 days later?

WHAT'S GOING ON?? paying for 2 lines and nothing is happening, keep getting emails saying they are working on it and nothing. Am I suppose to wait till my month runs out for the service so we can close this issue. Should have kept my lines with Bell, at least I get something in return

mike
mike

mike

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MichelP
MichelP

MichelP

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Mike,
Sorry,
We are Fizz users like you.
Please, ask for technical help and contact the Fizz customer service by chat.
This service is available from 8h00 to 21h00.
To chat with Fizz:
First, connect you to your Fizz account.
Then, types this adress:
https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

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Other answers

Mike
Mike

Mike

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Here we are users and we can share our experiences
Personally I did not had problems during my activation

I do not have any suggestions to give you

Mathieu
Mathieu

Mathieu

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Hi Mike! Thanks 4 your fantastic question! :)
In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".

It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best. :)

Seungwoo
Seungwoo

Seungwoo

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You should not wait for more and definitely need to contact the fizz support team as soon as possible. For me, it took me less than an hour

mike
mike

mike

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**Update**

Did send emails and chatted with agents. They all same the same thing, ticket was opened and working hard to fix it, same message I am seeing on this question. I got contacted last friday to confirm the problem and they said they would call back or fix it but still nothing.

Aaron
Aaron

Aaron

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Sorry that's disappointing. Hopefully they'll get this sorted soon

Mathieu
Mathieu

Mathieu

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Hi Mike!

Problem resolved?

mike
mike

mike

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Problem not resolved, no contact either

This is frustrating that you don't get any proper follow-up! We only are users like you so unfortunately, we can't help more than that.

However, I'm wondering if this problem ever happened to anyone else? I really hope Fizz gets back to you. Makes me worry that I won't get any help if something ever happens with my account....

mike
mike

mike

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**update**

week 2 or 3 without service. At this point no choice but to switch back. Anyone know how to contest cell phone companies? I know there is a service free of charge that can help out people.

Alexandre
Alexandre

Alexandre

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It is very strange

Anne-laure
Anne-laure

Anne-laure

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Hello Mike,
I'm sorry you have trouble with your line.
I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)