I have 2GB available in my data plan but it doesn’t connect and i cannot use it. Anyone know what th

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maryam I.
maryam I. Posts: 1 ✭✭
in My Mobile
My data for the month is not finished yet but it doesn’t connect at all. What should i do? Any solutions comes to your mind?

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  • Mike
    Mike Posts: 20,751 ✭✭
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    Are you under Fizz or Fizz Ext connection?
    Did you try a reboot?
    You must check the APN, an update can have it modified
    https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
  • nicolas M. 22721
    nicolas M. 22721 Posts: 119 ✭✭
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    Try to check your configuration in your phone
  • Anne-laure F.
    Anne-laure F. Posts: 584 ✭✭
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    Hello Maryam !
    Maybe something blocked directly on your phone ?
    On mine, I can block data when I use more than what I need. Which model of phone do tou have ?
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Maryam,
    Please, try to reboot your phone.
    Also, check the APN settings on your phone.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Maryam,
    Try to reboot your phone and also, check the APN setting on your phone.
  • Whizz
    Whizz Posts: 19,166 admin
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    Hello Maryam,
    I'm sorry for the situation.
    You can contact our customer service department in real-time by chat or on social networks to give us more details about the situation you encountered and to help you. Here you can find how to contact us: https://fizz.ca/en/contact-us
    In order to be able to chat with us, please make sure of this:
    1. you are logged in to My Account.
    2. you are on a help page.
    3. be during Customer Service hours: every day from 8:00 a.m. to 9:00 p.m. (EST).
    Have a great day!
    Adelina
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