Answered question

Created Fizz account with wrong email, cannot access it and bought a sim tried to activate. Help?

I've created an account but made a spelling mistake in my email without noticing. I choose a plan, bought a SIM, tried to activate the sim with the number and then realised I haven't put the right email address. What can I do, my account was never activated, I cannot access the email but everything else was set up (phone number, plan, payment method). Is my account totally cancelled? Can I still use the sim with another account, will payement go through on the other account? I tried creating a new account with the good email and tried using the sim but a message came up saying it was use by another user.

Marie-Laurence
Marie-Laurence

Marie-Laurence

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Hello Marie-Laurence,

To be able to help you further, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca

As you're currently not able to reach us from your account, you can access this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what.... You'll see the chat bubble displayed on the lower hand corner of your screen during our business hours.

Have a good one!

Radu

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Other answers

Mathieu
Mathieu

Mathieu

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Hi Marie-Laurence! Salut Marie-Laurence!

In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".

It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best. :)

Hi
Your best options is to contact the support, in the meantime I was wondering how this was possible, since Fizz ask to validate the email.
If you bought the SIM and the SIM was delivered couples of days after the order, your account was suppose to be already locked.
Fizz should oblige to validate the account before giving the possibility to buy any service.