Answered question

My phone is lost, what do I do?

My phone is lost, I'm going to buy a new one, what do I do to transfer my number and get a new SIM card?

Rose
Rose

Rose

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Mike
Mike

Mike

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This is the full guide
https://fizz.ca/en/faq/lost-stolen-mobile

1- Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage > Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
2- Acquire a new phone.
3- Unblock your plan by sending us a form Report that you found your phone/sim
4- Reactivate your Fizz plan on your new SIM card. When you have your new phone and SIM card, it’s time to reactivate your suspended plan on your new SIM card. This process will cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage > Change SIM card).

If you found your Phone/SIM card, you can also reactivate your old SIM card / black list phone.

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Other answers

Hi Rose! Thx 4 your fantastic question! :)

Fizz team can see which last phone connected to his network with the last cellular device connected and the imei and block the cellphone with any others companies on canadian blacklist.
In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".

It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best. :)