How to get a refund?

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ANJNI
ANJNI Posts: 1 ✭✭
in About my account
Hi
I got charged for an amount of 19.55 for my account but I was not subscribed to any services. I would like to get a refund. Thank you

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  • Mike
    Mike Posts: 20,723 ✭✭
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    Here we are users, I would suggest to contact the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,093 admin
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    Hello ANJNI,
    I have checked your account and I can see you've contacted our support department and they've managed to assist you with this unpleasant situation.
    If you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day!
    Nicolae Bogdan
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