Answered question

Sim Card Order?

I am trying to order a SIM card. I keep getting an error saying I have reached the maximum for my household. My wife and two sons have Fizz accounts.

Peter
Peter

Peter

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Hi Peter,

Did you create a new account?

I believe Fizz may be limiting the number of SIM cards to like 4 per household. In this case, you will need to chat with Fizz support: https://fizz.ca/en/contact-us

The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours. Open this help page and you should see the chat bubble on the bottom right: https://fizz.ca/en/faq/im-waiting-delivery-my-fizz-package

Do not forget to use your family member's referral code in order to receive $35 until June 15 (after June 15, it's back to $25).

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Other answers

Hi Peter! Thanks for your fabulous question! :)

In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".

It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best. :)

MichelP
MichelP

MichelP

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Peter,
Please, contact the Fizz support by chat.
This service is available from 8h00 to 21h00, each day.
https:/fizz.ca/en-contact-us

Contact support via chat. They will resolve your maximum limit. I had same issue and was resolved during a chat session with Fizz support.

Whizz
Whizz

Whizz

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Team

Hello Peter,

I see that you've already contacted us via live chat. One of my colleagues has already informed you that you've reached the maximum limit of cards that can be ordered at the same address. He advised you to make the order at a different address, or to purchase a SIM card from one of the available Couche-Tard shops in your area.

Enjoy your day!

Radu