Close to one week of activation pending?

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Ken L. #23489
Ken L. #23489 Posts: 9 ✭✭
in About my account
What’s wrong with the technical team that require close to one week to solve my problem?

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    Do you have problems with your activation?
  • Ken L. #23489
    Ken L. #23489 Posts: 9 ✭✭
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    Yes and it is close to one week now
  • Ken L. #23489
    Ken L. #23489 Posts: 9 ✭✭
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    And I need the mobile plan for working and now everything got delayed
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Hi Ken,

    Sorry to hear there is difficulty activating your mobile plan.

    Please chat with Fizz support and ask if you can have a temporary solution while they are working to complete the activation. Perhaps you can use a temporary number until the problem is resolved.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Ken!
    In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • Mike
    Mike Posts: 20,731 ✭✭
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    @Ken please cancel your screenshot we can see your phone number

    Sometime the second level support is slow to answer, probably overwhelmed:(
  • J D. #792
    J D. #792 Posts: 316 ✭✭
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    That's not normal. Usually takes up to 24hrs. You should contact Fizz support using the chat box or submit a support ticket from your account
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    This is a public community forum. Everyone can see what you post.

    To edit a post, go to "edit" on the right top corner of your post.
    Make any changes and then save it.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Ken,
    It'snot normal.
    We are Fizz users like you.
    Please, contact the Fizz customer service by chat.
    Chat is available from 8h00 to 21h00 each day.
    To chat without problem with Fizz:
    First, connect you to your Fizz account.
    Then types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
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