Moving to a new address, but fizz is charging me 30 CAD?

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Felipe M. #23912
Felipe M. #23912 Posts: 2 ✭✭
in Internet
they are going to charge for install in the neww address? some installer is coming? i want to install it myself.

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  • Felipe M. #23912
    Felipe M. #23912 Posts: 2 ✭✭
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    I did not select any vip.
  • Mike
    Mike Posts: 20,727 ✭✭
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    Then contact the support, since on my knowledge it is free

    Did you add the VIP installation to your current location?

    This is the guide
    https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service


    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Felipe! Sorry for the disagreement.
    For billing issues i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • Whizz
    Whizz Posts: 19,104 admin
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    Hello Felipe,
    I can see that you already contacted us on our live chat and one of my colleagues helped you.
    If you have any other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
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