Modem has been offline ,restarted couple times, however does't work.
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Answers
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He can be a problem in your area
You can contact the support to see if they have more informations, support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Where are you situated? It's likely a ISP problem in your area, so I'd recommend chatting with customer support (they're available everyday from 8 AM to 9 PM):
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-connected-my-device-using-networ...
3- The green chat bubble should appear after a few seconds in the bottom right corner.
Best of luck!!!5 -
Hi Lipeng! Thanks for your fantastic question!
I think there an outage in your sector. Wait at least 24 hours to let the technician repair the problem or if the problem is not resolved after 24 hours i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best! 3 -
Thanks for all replies. Internet service is just back again. There is a maintenance in my area. Problem has been solved
Thank you all again 4 -
Hello Lipeng,
I can see that you already contacted us on our live chat.
I am happy to hear that your internet is back on!
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
Adelina4
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