Horrible Upload Stability (started a few days ago) ???
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Nicolas D. #23585
Posts: 2 ✭✭
in Internet
Have been dropping an average of 40% frames (upload speed keeps dropping), everything was fine until a few days ago, the chat bubble is not there for 'reasons' so I'm unable to get my issue resolved.
This is a wired connection and the stability tests were done on different servers, the issue does seem to be something in your control and not mine.
I attached a screenshot that shows the dropped frames (you can see them on the left, the bandwith test has been running for about 20mins to ensure accuracy.
I really need this fixed as soon as possible, I would like someone to contact me ASAP, I need this working by 9PM tonight, thanks.
This is a wired connection and the stability tests were done on different servers, the issue does seem to be something in your control and not mine.
I attached a screenshot that shows the dropped frames (you can see them on the left, the bandwith test has been running for about 20mins to ensure accuracy.
I really need this fixed as soon as possible, I would like someone to contact me ASAP, I need this working by 9PM tonight, thanks.
8
Answers
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I did unplug my rooter for a while and reset my entire network config on my PC.4
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here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
- The green chat bubble should appear after a few seconds in the bottom right corner.
Do not hesitate to mark this answer as the best4 -
HI Nicolas,
Please check these Fizz FAQs:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
If nothing helps, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open one of the above FAQ links.
3- The green chat bubble should appear after a few seconds in the bottom right corner.4 -
Nicolas,
Please, contact the Fizz customer service by chat from 8h00 to 21h00.
First, connect you to your Fizz account.
Then, types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.2 -
Hi Nicolas!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best! 2 -
Hi! Still have the same problem or problem resolved?2
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Hello Nicolas,
I have verified your account and I see that you contacted us on chat and my colleague helped you further.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
Adelina0
This discussion has been closed.