Phone reception issue - out of service

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Mouna R.
Mouna R. Posts: 1 ✭✭
in My Mobile
It has been couple of weeks, I have no reception and my friends brought this to my attention. Since I am usually using WhatsApp or telegram ! I never realized that my service is not working ! Could you help me !
Also can I get a number I can call customer support !

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Mouna!
    There is no support number!
    In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • Mike
    Mike Posts: 20,751 ✭✭
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    Can you try the SIM to a different phone to exclude a phone problem
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Mouna,
    Can you try your sim card on another telephone?
    Maybe, the problem is your phone...
    Or contact the Fizz customer service by chat from 8h00 to 21h00 for more help.
    First, connect you to your Fizz account.
    Then, type this address:
    https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi! Still have the same problem or problem resolved?
  • Whizz
    Whizz Posts: 19,172 admin
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    Hi Mouna,
    I've just checked your account and I see that you've changed your plan to include only the coverage option. However, you still have some mobile data left that has been rolled-over to your current payment cycle. For your issue, I would recommend you to restart your phone and then to search for the Fizz network. You can also have a look at your APN settings and verify if they are properly set-up. There are more troubleshooting steps that you can try if you follow these FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.
    If you'll still encounter this issue, please try to reach us in private, as we'll need more details to be able to help you more efficiently. Here are the contact links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a good one!
    Radu
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Mouna!
    Still have the same problem?
This discussion has been closed.

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