Just installed the motem... and it won't accept the default password. helpmeplease

Antonia N. #23533
Antonia N. #23533 Posts: 1 ✭✭
So, all of the lights are on. My devices recognize the internet but I can't log in.
I'm aware I can reset the motem, but hoping to find someone who has had the same issue or who has a specific solution!
I have tried changing up the uppercases and lowercases but am 100 percent sure that is not the issue.
I wish fizz had a helpline... I waited from 8pm to 9pm for a response and now, welp, helpline hours are over.
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