Voicemail doesn't work anymore

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ADRIAN M. #23511
ADRIAN M. #23511 Posts: 1 ✭✭
in My Mobile
What happens with voicemail, Today I received a message that I have a new voicemail, but when I try to call the displayed number (from voicemail) it connects but I don't hear any sound, not even the greeting robot.
What is the problem?

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    This last days multiple persons reported the same issue.
    It seems a temporary problem, did you try again after an hour to see if it was a problem with them
  • Whizz
    Whizz Posts: 19,115 admin
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    Hello ADRIAN,
    Apologies for the encountered issue.
    Please try setting up a new PIN for your voicemail by going to My plans - Manage plan- Advanced parameters. When doing the change/reset please make sure you are not writing the last 4 digits of your mobile number, 4 consecutive numbers like 1234 or the same number like 0000. Once done so, please do reboot your phone and try to manually dial the voicemail number and see if the issue persists. For a few more details, please also consult:
    https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
    If you still encounter issues with it, please reach us by chat.
    Thank you for your understanding.
    Have a good day.
    Catalin
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Adrian! :) thanks for your question
    In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    i'm so sorry for you.
This discussion has been closed.

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