Can I make a pause to my internet plan?
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We will leave several months from home,so I want to make a pause to my WiFi. In Fizz's network plan description, there is a scheduled pause. but in the service content, the plan can not be made scheduled pause, only be cancelled.
So now I have the only option of canceling the service?
So now I have the only option of canceling the service?
9
Answers
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They don't have a paus option so you have no other choice than cancel your plan and this is how
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
And return your modem
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
Contact the support to ask them the question if you haves reed there is a scheduled pause
CHAT
Go to this page https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.6 -
In their FAQ, it states that you can't pause your plans. You can see for yourself here:
https://fizz.ca/en/faq/how-can-i-put-my-plan-pause
With other companies, I've never seen a option where you could completely pause your plans. My previous cell plan asked me for 15$/month to keep my number. As I left for more than a year, I could not justifiy paying 200$ just to keep a number, so I left. When I came back I was not impressed by the new plans they tried to offer me, hence why I am now with Fizz! Also keep in mind that you are "renting" your modem
I know it's not always convenient, but it is what it is!
Cheers3 -
Qianxuan,
Unfortunately, you cant suspend your internet plan.
Your only option is to cancel it online and return the located modem to Fizz.2 -
Hi QIANXUAN! Thanks for your question!
No, you can't pause your internet plan!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best! 2 -
yes take a pause ' it's better for you.2
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Hello Qianxuan,
The "Automatic WiFi off schedules" description that you're seeing bellow the mobile plans on our website is referring to the fact that you can pause or turn off your devices connected to the WiFi network. Your Home Internet plan, from a commercial standpoint and as our community members confirmed you, cannot be paused. We would have liked to help you, but since the process is entirely automatically, we don't have any tools that we'll allow us to do this. Thank you for your kind understanding.
Have a good one!
Radu1
This discussion has been closed.