Answered question

Internet speed is not fast as expected

I just changed to Fizz and I used to use VIF internet which also uses Videotron line. I had 50Mpbs plan before and now I have 60Mpbs. the overall speed of the internet seems to be much slower than what I had before. is there any possibility to fix this?

thanks

Estella
Estella

Estella

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Whizz
Whizz

Whizz

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Team

Hello Estella,

If your speed is not the one that you've created your plan for and you have lower speed then normal. Then I suggest you check some steps over the FAQ https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak... and if nothing has changed please contact our support department which can be found over the link https://fizz.ca/en/contact-us

Cheers!
Nicolae Bogdan

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Other answers

Hi Estella,

I find an optimum approach is to try some troubleshooting. First determine whether this is problem with the wifi only or with your internet connection, you should try connecting a device directly to the modem via ethernet connection. Run a speedtest and check the results.

If the problem does not occur via cable connection, then it is solely a wifi issue. In this case, you can follow the advice on the link given above by Whizz / Fizz team member.

If the issue with wifi persists and you already have your own router, you can opt to use your own router by changing the modem to bridge mode. In some cases, your own dedicated router may better suit your needs compared to the combo device supplied by Fizz. https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-...

Hi Estella!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!

It's been a pleasure to assist you today! Have a great day! :)
Don't hesitate to mark my answer as the best! :)

Olivier
Olivier

Olivier

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take 120 mps , its sooooo fast