Answered question

My sim card it is not configure and I can't make a call, receive a call. Same for sms. How can I configure it?

My sim card it is not configure and I can't make a call, receive a call. Same for sms. How can I configure it?

Mathieu
Mathieu

Mathieu

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Hello Mathieu,

I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.

In the meantime, I suggest you check the FAQ https://fizz.ca/en/faq/why-does-my-phone-say-emergency-ca.... and follow the steps from there and if the situation still persists, reach out to our support department.

Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

Have a good one!
Nicolae Bogdan

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Other answers

Hi Mathieu,

You received your answer above directly from Fizz.
Also a little troubleshooting can go a long way:

  • Have you checked to see if your phone is compatible with Fizz mobile?
  • https://fizz.ca/en/faq/compatible-devices

    • Try restarting your phone.
    • If you can, try the Fizz SIM with another phone to confirm whether your phone line is working.
    • .
      If you have more questions about your service, you can also ask fellow customers here on the community forum for help, but keep in mind that we are customers like yourself and we do not have or want access to your personal account info. I am sure your issue will be resolved shortly.