Hello Mathieu,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
In the meantime, I suggest you check the FAQ https://fizz.ca/en/faq/why-does-my-phone-say-emergency-ca.... and follow the steps from there and if the situation still persists, reach out to our support department.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan
