Change of residence - online form not working?

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Aurelia T.
Aurelia T. Posts: 1 ✭✭
in Internet
I'm trying to change the address for my Fizz internet service according to these steps: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
When i get to the choose the "Deactivation date" (and i chose "same as my installation date") and click "save", a message appears at the top saying "There has been an error. Please try again later". This has been going on for several days.
What should I do? Thanks!

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Hi Aurelia,
    you must contact the support

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
    - Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    - Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
    - The green chat bubble should appear after a few seconds in the bottom right corner.
    Do not hesitate to mark this answer as the best
  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Aurelia,
    I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    In the meantime, I suggest you try from another browser or after you have deleted your cookies and cache memory from your current one.
    If the situation persists, please contact our support department.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Have a good one!
    Nicolae Bogdan
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    better for you to call support
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Aurelia!
    Fizz web programmers have problem with web codding language!
    You should contact fizz by clicking the green bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day :)
    Don't forget to mark my answer as the best answer! :)
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