The technician never turned up to install Modem/Router

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Elizabeth B. #23289
Elizabeth B. #23289 Posts: 1 ✭✭
in About my account
I had a date for my new Fizz account modem to be installed and the technician never showed up. How do I get a new installation date?

Answers

  • Mike
    Mike Posts: 20,723 ✭✭
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    You need to reschedule the appointment

    To reschedule your technician appointment:
    1- Log into your account and go to Manage plan.
    2- Click on Appointments.
    3- Here you will be able to see a complete list of all your past and future appointments.
    4- Scroll to the appointment you wish to modify.
    5- To reschedule an appointment, click on Reschedule.
    6- This will open the booking interface. Select a new day and time slot and click Save.

    Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
  • TheMMc
    TheMMc Posts: 489 ✭✭
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    You can also chat with Fizz to maybe know more what happened and why the technician haven't showed up.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    sorry for you
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Elizabeth! Thanks for your question!
    Please contact support by clicking the green chat bubble in your account dashboard or by facebook under the name Fizz to refix a new installation schedule!
    It's been a pleasure to assist you today! Have a great day :)
    Don't forget to mark my answer as the best answer! :)
  • ANGELA K. #12688
    ANGELA K. #12688 Posts: 3 ✭✭
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    I suggest contacting the company for help, and demanding a new date
This discussion has been closed.

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