Answered question

can replace credit card to avoid failure . Guess what MAXIMUM CREDIT CARDS REACHED

those times ha ! Try ro replace credit card and can not do it !! Annoying even in billings. When you guys fix this

IRINA
IRINA

IRINA

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Level
0
3 / 100
points

Hello IRINA,

I apologize for the error message and the situation that you are experiencing.
The limit of your payment methods has been reset and you should be able to add a new credit card now.
I also suggest you have a look at the following FAQ https://fizz.ca/en/faq/how-do-i-update-my-payment-method-... and if you are still unable to add your credit card, please contact our support department which can be found over the link https://fizz.ca/en/contact-us

Cheers!
Nicolae Bogdan

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EDMTrance
EDMTrance

EDMTrance

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4
5000 / 5000
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Hi Irina!

You can contact fizz for this type of problem on facebook or just by clicking the green chat bubble available in your account dashboard.

It's been a pleasure to assist you today! Have a great day :)
Don't forget to mark my answer as the best answer! :)

Mo
Mo

Mo

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1272 / 2000
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@Irina,
I got the same problem like you, the only way to solve your problem is to contact the customer service to reset your account, use Facebook https://www.facebook.com/messages/t/fizzca
Also you should be connected to your profile and the help page to get the bubble
Regards
Mo

I really wonder why they have programmed that to be like that. People have been complaining about that error message since fizz exists. But yes, you must contact them and they’ll reset it. Best of luck

IRINA,
The credit card into your Fizz account must be reseted.
Please, contact the Fizz customer service this morning by chat.
This service is available from 8h00 to 21h00 each day.
First, Connect you to your Fizz account.
Then, types:
https://fizz.ca/en/contact-us
Wait 5 seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.