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Why can't I use Fizz service outside of the subscription area even with roaming enabled?

I've enabled roaming but when I go outside the subscription area (still in Canada with Canada-wide coverage) I can't use any services, i.e. SMS, phone call, data.

Erica
Erica

Erica

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5 months ago
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My Mobile
Category
Coverage
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5 answers
Author name
Erica
Date
May 28, 2020
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Mike

Mike

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Try to contact the support
how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/partner-networks
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

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Mike
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Mike

Mike

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Try to reboot the phone, my first time un US I was obliged to reboot the phone

Author name
Mike
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MichelP

MichelP

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Erica,
Have you restarted your phone?

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MichelP
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Erica
Erica

Erica

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No luck after rebooting the phone, either.

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Erica
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Whizz
Whizz

Whizz

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Team

Hello Erica,

I have verified your account and I see that you have managed to reach us by chat now.

Hope everything works fine regarding your services within your plan's coverage.

Have a nice day.

Catalin

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Whizz
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