Answered question

I'm currently out of Canada and I would like to suspend the plan while keeping the phone number

I'm currently out of Canada and I would like to suspend the plan while keeping the phone number. And when I go back to Canada a few months later, I will reopen my plan using the same phone number. How can I do that?

Xiaozhe
Xiaozhe

Xiaozhe

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Fizzy
Fizzy

Fizzy

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Hi Xiaozhe,

As far as I know, you cannot suspend your plan.

You can change your plan to the bare minimum (no data, calls or text) with Quebec coverage.
You will be charged $10 monthly and your number will be available when you decide to reopen/switch your plan again with the same number.

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Other answers

Assad
Assad

Assad

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Hi,

Have you chatted with someone at Fizz about this?

https://fizz.ca/en/contact-us

They must know the answer to this.

Hi Xiaozhe!

It's impossible to keep a phone number if you suspend your plan! If you suspend your plan, your phone number can be attribued to another person! I suggest you to keep your plan or just reduce your bill to keep your phone number! If you need some help you can ask fizz by clicking the green chat bubble in your account dashboard, or by facebook under the name: "Fizz".

It's been a pleasure to assist you today! Have a great day! If you have any questions don't hesitate to ask!
Don't forget to mark my answer as the best answer! :)

Fizzy's answer is the best.
You cant suspend your plan with Fizz.
Your only option if you want to keep your phone number is to take the Quebec Coverage without calls, texts or data.
It will cost you 10.46$ + Tx monthly.

Olivier
Olivier

Olivier

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no you cannot