Answered question

Unstable Internet between 15h and 16h on May 26th

Did anyone experience very unstable Internet on May 26th between 15h and 16h ?

Since a few weeks, I get sporadic internet drop. It drop for a few second so most of the time we don't notice. But sometime like today, it drop frequently from 15h to 16h, it drop 34 times. I know it because my VPN connexion to work had to reconnect and of course everyone in the house is crying about the internet not working.

I have a ticket open, but they keep telling me everything if fine with the network.

Regards
Benoit

Benoit
Benoit

Benoit

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sacha
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sacha

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I had similar issues I reset my modem (small pinhole button on the back and reset it completely and fyi it's always good to do a full reset once in a while keeps things Fresh :) Cheers mate hope it all got settle

Hi Benoit!

I think it's can be an app running in the background trying to get all internet data TX & RX.
Jus't try to close any app running, if not resolved, retry to contact the support rep!

It's been a pleasure to assist you today!
Have a nice day!
Don't hesitate to mark my answer as the best ! :)

Benoit
Benoit

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Yes I tried the reset as suggested by the support.
No app running in background, even taking all the bandwidth should not make the connection to drop.

I once thought that my VPN was causing the connexion to crash so I disconnect my VPN and had this little script doing a ping every 10 second. I could clearly see when the connexion is dropping when the ping timeout.

#!/bin/zsh
while true;
do
date;
ping -c 1 http://www.google.ca;
sleep 10;
done

Result is the following when the internet drop:

Sun 24 May 2020 02:05:28 EDT
PING http://www.google.ca (172.217.13.99): 56 data bytes
Request timeout for icmp_seq 0

Could it be my CODA-4680 that has intermittent problem ?
I have it since March 2019, it may be an early Firmware version.

Regards

Olivier
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not for me