Answered question

Internet accounts transfer, 2 people living on the same address

My roomate just moved out from our appartment and I want to keep the Internet router, just change the person in charge of the account. How we should proceed?

Philippe
Philippe

Philippe

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Mike
Mike

Mike

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Contact the support the can help you out, they already did this from an other user

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-in...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

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SittingRam
SittingRam

SittingRam

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alternatively, get your roommate to invite you and both get refferals

Hi Phillippe!

I think you need an authorization and a proof from your roomate to change the person in charge of the account! The router mac address is attributed to your appartment and your roomate profile.
Just ask a support rep by login in your account dashboard and clicking the green chat bubble or you can chat with fizz on facebook!

It's been a pleasure to assist you today! Have a great day!
Don't forgive to mark my answer as the best! :)