What do if the password on the back isn't correct?

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Sebastien D. 53117
Sebastien D. 53117 Posts: 1 ✭✭
in Internet
I just received my modem and I've connected it. When I go to log into the wifi the password on the back is incorrect. I've tried different variations with the 0 vs o's and 1 vs I's etc. Any ideas?

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  • Mike
    Mike Posts: 20,727 ✭✭
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    you can try to reset to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip.

    If it doesn't work contact the support, since you already try all the permutations

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • Whizz
    Whizz Posts: 19,105 admin
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    Hello Sebastien,
    I've just checked your account and I see that one of my colleagues has already helped you and suggested to try with a different combination of letters. You confirmed that it worked.
    I hope that now you'll be able to fully enjoy our home internet service :)
    Have a good one!
    Radu
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