Answered question

Noise in the call with earphone

When I make a call with my earphone I hear an annoying noise, like in intereference. This doesnLt happen when I call uising whats up, so I assume is the FIZZ network. Can you help me with this?

Vânia
Vânia

Vânia

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Hello Vânia,

I am glad you had your situation resolved.
Remember we remain at your disposal at any time. You can find our contact methods over the link https://fizz.ca/en/contact-us

Cheers!
Nicolae Bogdan

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Other answers

Mike
Mike

Mike

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Strange you are the second person today with this problem
Can you try to reboot your phone?
Can you tell us your area (not the exact spot)

Today I did not have this problem in Montreal

You can contact the support, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Hello Vânia,

As Mike suggested to you, try to follow his steps and if the situation is still present please contact our support department.

Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

Have a good one!
Nicolae Bogdan

Hi Vânia!

I think it's a fizz network problem at your fizz building in your area or fizz antenna problem. Semeone in a fizz forum report this problem too!
Wait 24 hours at least to fizz repair or check the problem with his network!
If not resolved in 24 hours, contact a support rep by clicking the green bubble in your account dashboard.

Have a great day! It's been a pleasure to assist you today. If you have any further questions you can ask me!

Don't hesitate to mark my answer as the best answer!

Vânia
Vânia

Vânia

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Is in Montreal Mile End/Plateau area!

Mike
Mike

Mike

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Therefore very high density area with a lot fizz’s users
Contact the support, and please let us know the outcome

Olivier
Olivier

Olivier

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Try to reboot the phone

Vânia
Vânia

Vânia

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I did reboot but it continues. Is less loud though.

SittingRam
SittingRam

SittingRam

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How about without the earphone?

Vânia
Vânia

Vânia

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Whitout the earphones is ok. In the end is looks like is because is an AT&T phone from US I bought wthout knowing. I will just return the phone =/