how I solve the maximum credit card error and the fizz bubble not appear?
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MOHAMMADMAHDI
Posts: 3 ✭✭
in My Mobile
I add a cart but fizz could not transfer money, the fizz chat not appear too
11
Answers
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In order to reset the limit you need to contact the support
To add a new card ;
First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.
Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card. Afterwards you can go to your profile and delete the old card.
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.5 -
The only way is to ask the support to reset the limit
Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.
Do not hesitate to mark this answer as the best4 -
Hello MOHAMMADMAHDI,
Please verify if in My plans- Manage plan- Payment methods the new card is indeed the correct card set as default for your monthly payments as there will be a second attempt to proceed your monthly payments. Also, please make sure with your bank that there will be no issues processing your monthly payment. For a few more helpful tips, please take a look over:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Thank you for your understanding.
Have a good day.
Catalin5 -
Hi Mohammad Mahdi!
The best thing to do is to Contact Fizz by Facebook if the chat not appear!
It's been a pleasure to assist you today! Have a nice day
2 -
Your problem is okay now ? 2
This discussion has been closed.