Unanswered question

Why is my Caller ID blocked regardless of my settings?

I have a Samsung Galaxy S8. In my phone settings, I can toggle how my Caller ID shows up.
With my previous carrier, I could toggle these on and off as I wish.
Now with Fizz, even when it's on "Show my Caller ID" my number is still blocked from my friends and family. Every time I call them, they tell me I am calling from a blocked number, even though my setting is set to "Show my caller ID". I don't know what to do.
Please help!!

Update: actually I am unable to toggle the setting anymore. It is stuck on "Network Default" even when I try to switch it. Still shows Blocked Caller ID.

Answers

Mike
Mike

Mike

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4
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points

For a test can you try to make a call with *31#yournumber

EdmTrance
EdmTrance

EdmTrance

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Level
4
5000 / 5000
points

Hi Alex!

Have your tried to backup your cellphone data, and restore to factory default?

It's been a pleasure to assist you today! Have a great day :)

EdmTrance
EdmTrance

EdmTrance

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Level
4
5000 / 5000
points

Hi Alex!
Your problem is okay now ?

Kassandra
Kassandra

Kassandra

User level
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0
21 / 100
points

Because that is something your phone company has to deal with

Hello Alex,

I have checked your account and I can see you've contacted our support department and they've managed to provide you a solution elated to your situation.
If it persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.

Have a nice day!
Nicolae Bogdan