Answered question

Why was my referral bonus not applied?

Hey guys, I received an email confirming it had been two months since I started using Fizz Internet and therefore I was granted the referral bonus of 35$. On my following bill (3rd bill) the bonus was not applied and when I check on MyProfile/Referral I dont see it anymore. What should I do? Thanks.

SR

Sébastien
Sébastien

Sébastien

User level
Level
0
13 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Sébastien,

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hi Sébastien!

I think it's a problem with the other person who give you the referral code!
Just ask a support rep by connecting to your account and you will see a green bubble, just click on it to ask support rep!

Have a nice day! It's been a pleasure!

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Sébastien,

Apologies for the issue.

I have verified your account and saw that you were able to reach us directly and one of my colleagues has created a ticket regarding the referral issue you have encountered. Once we will receive updates from them regarding this topic we will notify you by e-mail.

Thank you for your understanding.

Have a good day.

Catalin