Answered question

Money back ?!

I can't see my money back in my account

richard
richard

richard

User level
Level
0
17 / 100
points

We are users, you should contact the support

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

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Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Richard,

This is a community forum. Did Fizz support already tell you were getting a refund or a credit?
In the case of a refund, it can take about a month for the credit to appear on your card.

Sylvieb
Sylvieb

Sylvieb

User level
Level
2
1032 / 2000
points

hello, I hope your problem is solved. can you please choose your best answer.thank you and have a nice day

Hi Richard!

Have you contacted the support?
Your billing problem is resolved by chating with a fizz rep?
Please close the topic by choosing the best answer if your problem is resolved