Money back ?!

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richard M. 477
richard M. 477 Posts: 4 ✭✭
in My Mobile
I can't see my money back in my account

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    We are users, you should contact the support

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • Fizzy
    Fizzy Posts: 10,899 ✭✭
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    Hi Richard,

    This is a community forum. Did Fizz support already tell you were getting a refund or a credit?
    In the case of a refund, it can take about a month for the credit to appear on your card.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi!
    We are the community, we can't help you. Try to contact a support rep!
    Have a nice day!
  • Sylvieb
    Sylvieb Posts: 1,617 ✭✭
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    hello, I hope your problem is solved. can you please choose your best answer.thank you and have a nice day
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Richard!
    Have you contacted the support?
    Your billing problem is resolved by chating with a fizz rep?
    Please close the topic by choosing the best answer if your problem is resolved
This discussion has been closed.

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