Account froze?

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Christopher S. #22644
Christopher S. #22644 Posts: 6 ✭✭
in My Mobile
Post account freeze, I've updated with new credit card information, however after a week there is still no status change or activation.
Not sure what to do?

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Did you click on the button make a payment?

    If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • Annick M. #1972
    Annick M. #1972 Posts: 328 ✭✭
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    The best way to go is to contact customer service by chat, Messenger ou facebook. Here to get the chat bubble: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
  • Oury
    Oury Posts: 243 ✭✭
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    Already said, you're probably better off contacting support.
  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Christopher,
    I've just checked your account and I confirm that you've updated your payment method successfully. You've also received a notification confirming you that your mobile plan has been reactivated. If you'll need further help, you can contact us in private by chat or by Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a nice day!
    Radu
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