Answered question

Account froze?

Post account freeze, I've updated with new credit card information, however after a week there is still no status change or activation.
Not sure what to do?

Christopher
Christopher

Christopher

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Mike
Mike

Mike

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Did you click on the button make a payment?

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Oury
Oury

Oury

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Already said, you're probably better off contacting support.

Hello Christopher,

I've just checked your account and I confirm that you've updated your payment method successfully. You've also received a notification confirming you that your mobile plan has been reactivated. If you'll need further help, you can contact us in private by chat or by Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.

Have a nice day!

Radu