Unanswered question

Home Internet stops every hour?

Problem started last week, needed to unplug and restart Modem/router once per day. Now problem is approx every hour. PC connected by cable RJ45, but all internet including WIFI stops working. All is fine after turning of/on Modem, but now only last approx 1 hour.

Chris
Chris

Chris

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Answers

Mike
Mike

Mike

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Did you try to make a factory reset in order to reset to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip.

You can find something in this article maybe.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
If you have already done a Factory reset and it still doesn't work as it should, you should try contacting support via the chat bubble or facebook.

Hello Chris,

I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
In the meantime, you can follow Mike and Oury steps and FAQ and see if you can get your modem back on track.

Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

Have a good one!
Nicolae Bogdan

Benoit
Benoit

Benoit

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I have the same problem since about 3 weeks. No WiFi in the loop, all cabled. Sporadically, the internet connection drops. I could easoly see it since I am VPN connected to the office and the Client log every reconnection. e.g.:

2020-05-22
12:31:29 AM Reconnecting to...
12:32:23 AM Reconnecting to...
12:59:44 AM Reconnecting to...
1:00:04 AM Reconnecting to...
1:00:50 AM Reconnecting to...
1:07:10 AM Reconnecting to...
2:02:44 AM Reconnecting to...
2:03:36 AM Reconnecting to...
2:03:48 AM Reconnecting to...
5:27:08 AM Reconnecting to...
5:43:51 AM Reconnecting to...
6:01:06 AM Reconnecting to...
6:02:03 AM Reconnecting to...

Sylvieb
Sylvieb

Sylvieb

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hello, I hope your problem is solved. can you please choose your best answer.thank you and have a nice day

Is the issue resolved? What was the problem? The same thing is happening to me. It started disconnect about once a day last Thursday, but today it's happened already 3 times.

Benoit
Benoit

Benoit

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Hi, yes it was resolved. After I ask for a technician visit, he saw that my signal was week. He changed all the connector on my old and very old cable from the house to the main connector in the backyard. Then the signal was good and the connection does not drop anymore.

If you are on a Mac or Linux, you could run a scrip like this one and redirect the output to a file. You will then log most of the occurence of internet drop.

#!/bin/zsh
while true;
do
date;
ping -c 3 http://www.google.ca;
sleep 10;
done

Pascal
Pascal

Pascal

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If your answer been resolved, you can choose the best answer