Answered question

Connected, but no internet? Is there an outage? Tried to chat can't find it?

I have no internet, how do i chat? Need a network status update,. I need help!

Unplugged modem for 2 minutes and still says connected but not internet

Vicki
Vicki

Vicki

User level
Level
0
1 / 100
point
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Vicki,

I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to this.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.

Have a nice day!
Nicolae Bogdan

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Can you check the led status?
If on of the arrow light is flashing, it means that you have a problem with the signal.

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Oury
Oury

Oury

User level
Level
2
944 / 2000
points

Do what Mike said, but to inform you, if there was an outage, you would be able to check here:
https://fizz.ca/en/faq/status-services

EDMTrance
EDMTrance

EDMTrance

User level
Level
4
5000 / 5000
points

Hello Vicki!

I think you can ask the support rep of Fizz for this case!

Have a nice day!

@Vicki,
This is a couple of day, around 3 PM, I'll loose my internet connection, I already talked to customer service, and they told me there was a problem in my sector, you have to chat with support rep to get an answer, they will connect to your modem and they will tell you.
Regards
Mo