Answered question

Payment done but no service?

Account was suspended but payment was done 3 hours ago but still no service?
No chat bubble to contact customer service (its 2pm) and facebook fizz doesnt seem to reply either.

Katya
Katya

Katya

User level
Level
0
11 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you try to turnoff the modem for a minute?

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mathieu
Mathieu

Mathieu

User level
Level
3
2025 / 5000
points

Hi Katya!

Try to wait at least 24 hours!

If it's not working, ask the customer support by connecting in your account dashboard and clicking the bubble!

Have a nice day!

Katya
Katya

Katya

User level
Level
0
11 / 100
points

Contacted them through the link above and they escalated my demand! 1h later, BACK ON YOUTUBE