According to my plan and promotion code, i was not supposed to charge for the May but i charged. Wou
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Ali B. 52331
Posts: 1 ✭✭
in My Mobile
Hello. according to my plan and promotion code, i was not supposed to charge for the May but i charged. Would you please check? Thanks!
10
Answers
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When did you subscribe?
Remember this 25$ will be applied on your 3rd payment
To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :
1. Go to My Profile in your Fizz account.
2. Select Referral Bonuses.
You'll see a summary of your referral bonuses, including the amount of each:
- The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.
- The amount under Total received represents the bonuses you received.
- Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
- The amount under Balance corresponds to the amount left to apply to your upcoming payments.
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source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends5 -
Hello Ali,
Thank you for letting us know that you've used your referral when you've subscribed.
After checking your account I could see that you didn't reach the conditions to receive your referral bonus.
As Mike said, you can follow the steps he provided and the FAQ to see your referral bonus and if it was unlocked or not.
Cheers!
Nicolae Bogdan5
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