they are taking too much money?

When did you applied the 3$ to the slots?
Did you check if the are still in pending mode?

It seems that your are fizz subscriber for less than 2 months, remember that a bonus must be applied to a slot. You can apply your mobile bonus to your mobile plans and the internet bonus to the internet plan.
You need to put in a slot and wait your next billing cycle to be applied.

Did you read this article? https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

You should contact the support in orde to check your account

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1. Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2. Click on this link: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
3. The green chat bubble should appear after a few seconds in the bottom right corner.

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