Wifi down?

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Alex Y.
Alex Y. Posts: 3 ✭✭
in Internet
Wifi been down since this morning. Anyone else have the same problem?

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  • Huar_Cora
    Huar_Cora Posts: 1,202 ✭✭
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    Not for me, here internet is fine and works speedily!!!
  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Alex,
    I am sorry to hear that you've lost your Wi-Fi connection.
    After I've checked your connection from our end, I could see that you have a good amount of devices connected and all are working on your wi-fi, however, for the current speed that you have, this amount of devices will slower or make your modem to freeze.
    Therefore, I suggest you disconnect some of them or increase your plan speed.
    I also suggest you have a look at the following FAQ https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it for additional information and steps to follow.
    If the situation persists, I suggest you contact our support department that can be found over the FAQ https://fizz.ca/en/contact-us.
    Cheers!
    Nicolae Bogdan
  • Mo A.
    Mo A. Posts: 234 ✭✭
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    @Alex,
    In my area st-léonard is ok right now, because yesterday at 3:02 PM my internet was down and I contacted the customer service and they confirm me there was a problem in my sector, after 1/2 hrs the internet was back.
    Check with customer service https://fizz.ca/en/contact-us. or you can use facebook chat https://facebook.com/fizzca
    Regards
    Mo
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