Problem internet

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Randeep S.
Randeep S. Posts: 1 ✭✭
in Internet
Hi
I ask a question before and got the answer to reboot the modem and also for the sound to check my computer sound setting but I was asking for the TV, I did the reboot and no changes, and for the sound the I connected my cell internet to check if the same breaking sound problem occur and no it was perfect, so I try the TV with wifiand cable connection and it didnt resolve the problem.
Please advise
Thank you

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    Try to contact the support in order to have your line checked

    If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
    .
    - Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    - Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    - The green chat bubble should appear after a few seconds in the bottom right corner.
    .
    Do not hesitate to mark this answer as the best
  • Whizz
    Whizz Posts: 19,166 admin
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    Hello Randeep,
    I have checked your account and I can see you've contacted our support department and they've managed to provide you a solution to your situation.
    If the situation persists I suggest you use Mike's advice and follow the FAQ that he provided or you can contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day!
    Nicolae Bogdan
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