Answered question

Internet cut 30 min ago. Landscaping is done outside. ?

My internet connection was cut about 30 minutes ago. All my laptops and phones are connected to Wi-Fi, but there is no internet. Right now there some landscaping and excavation work is done on my street. Can Fizz representative contact me?

Ivan
Ivan

Ivan

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Hello Ivan,

I have checked your account and I can see you've contacted our support department and they've managed to provide you a solution related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.

Have a nice day!
Nicolae Bogdan

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Other answers

For sure the excavation can have done some problem.

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
.

  • Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
  • Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
  • The green chat bubble should appear after a few seconds in the bottom right corner.
  • .
    Do not hesitate to mark this answer as the best

E
E

E

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3
3348 / 5000
points

Why don’t you also check to see if there are other Videotron outages in the area?