Answered question

No internet access after modem factory reset

No internet access after modem factory reset

Marilena
Marilena

Marilena

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Hello Marilena,

I'm truly sorry to hear about it!

I've just checked your account and I see that you've already chatted with one of my colleagues that helped you further with this issue. I really hope that it will be resolved soon.

Have a good night and stay safe!

Radu

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Mike
Mike

Mike

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You need to forgot the wifi in your device and add it again with the default password

After that you can connect and change the password

Guide: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
.

  • Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
  • Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
  • The green chat bubble should appear after a few seconds in the bottom right corner.
  • .
    Do not hesitate to mark this answer as the best

TheMMc
TheMMc

TheMMc

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Does it works if you plug an ethernet cable un the router? Does the wifi works ? Can you ping un the CMD 8.8.8.8 ?