Answered question

No internet access after modem factory reset

No internet access after modem factory reset

Marilena
Marilena

Marilena

User level
Level
0
2 / 100
points

Hello Marilena,

I'm truly sorry to hear about it!

I've just checked your account and I see that you've already chatted with one of my colleagues that helped you further with this issue. I really hope that it will be resolved soon.

Have a good night and stay safe!

Radu

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

You need to forgot the wifi in your device and add it again with the default password

After that you can connect and change the password

Guide: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
.

  • Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
  • Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
  • The green chat bubble should appear after a few seconds in the bottom right corner.
  • .
    Do not hesitate to mark this answer as the best

Marina
Marina

Marina

User level
Level
2
1890 / 2000
points

Have you waited 15 minutes? The modem might need to update.

What lights are on? See attached picture...