Unanswered question

How can I contact Fizz without bubble, access to contact form and no twitter/ facebook? I need my line checked.

I have less than 10% of advertised speed but cannot contact Fizz through any route. Likely need line checked.
May have to cancel service altogether

Thomas
Thomas

Thomas

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Answers

You cannot, Fizz is 100% online service

For your problem did you already tried with the ethernet cable or the application?

Did you also try to disable the band steering and the ATF?

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...

Your Fizz Wi-Fi modem uses by default the to frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz.

The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:

  • Choose: ''My Wi-Fi''
  • Select your Wi-Fi network
  • Select: ''Advanced Settings''
  • Band Steering ''On/Off''
  • .

    The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).

    This change can also be applied through the Wi-Fi modem user interface:

    1. Log in at: 192.168.0.1 from the web browser of any device.

    2. Log in using the following information:

    Username: cusadmin
    Password: xxxxxxxx (Password you chose during initial setup)

    3. Go to the next section to apply changes:

    Wireless → General Settings → 5GHz → Band Steering (Disable)

    If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
    .

    • Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    • Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
    • The green chat bubble should appear after a few seconds in the bottom right corner.
    • .
      Do not hesitate to mark this answer as the best

Thomas
Thomas

Thomas

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I have tried all of that after searching the solution hub... No success, even elected to/ paid for upgrading the speed. No change.

Blackpo
Blackpo

Blackpo

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Follow Mike instructions

Thomas
Thomas

Thomas

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which is exactly the point - it is virtually impossible to contact support...

Hello Thomas,

I apologize for this unpleasant situation that you've encountered with your Home internet services and with the speed issue that you have right now.
I had a quick look at your modem connection and your account and saw that you've done some changes to your original plan that you had with us, therefore you need to wait for those changes to complete, as for your connection, some of your signals are not looking good.

As Mike said in his post, if you tried the steps from the FAQs that he provided and if nothing worked and you are still having the same issues. Then please contact us by chat or Facebook messenger, by checking the FAQ https://fizz.ca/en/contact-us where our contact methods can be found so that our support department can assist you.

Cheers!
Nicolae Bogdan

Thomas
Thomas

Thomas

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thanks - chat bubble has never been possible and I do not have a facebook account...any alternatives?

Hello Thomas,

To be able to chat with us, please make sure that:

You're logged into your Fizz account.
You're active on a help page.
You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
You have disabled any ad blockers in your browser.

There is also a possibility that the number of requests will surpass our processing capability and the chat bubble will not be visible at some point in time. You also have the possibility to open a Contact form from your account by going to My profile – Contact forms. Please make sure that you'll send us as much details as possible, to be able to help you more efficiently.

Have a good one!

Radu

MGFizz
MGFizz

MGFizz

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Fizz is just online service!

MGFizz
MGFizz

MGFizz

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If the problem is resolved, could you please close the question.

redhead
redhead

redhead

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Make sure you are not using an ad-blocker.

Yadollah
Yadollah

Yadollah

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Hi Fizz team,
I'm exhausted no success to find the chat . my internet is gone. this is second time in two days. I'm working from home.I really need it. please contact me. this is urgent.Thanks