Answered question

When I turn on my mobile data , connection 2-3 hours.?

When I turn on the mobile data no connection 2-3 hours?

Tatyana
Tatyana

Tatyana

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Hello Tatyana,

Checking your account I can see that you've managed to use some of your data.
In this case, I suggest you have a look at the FAQ https://fizz.ca/en/faq/what-are-fizz-network-settings-apn and make sure that you have your settings set for your phone to be able to use your mobile data.
If the situation persists, don't hesitate to contact our support department, our contact methods can be found over the FAQ https://fizz.ca/en/contact-us

Cheers!
Nicolae Bogdan

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Other answers

Mike
Mike

Mike

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Did you try to reboot the phone?

Blackpo
Blackpo

Blackpo

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3
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This the link of Fizz for your issue
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

if you still have the problem contact the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business cours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

redhead
redhead

redhead

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Nice to see Whizz (Fizz) checking the Community Forum and answering some questions!

Hello Redhead,

Thank you for being here and surfing our community hub.
We try to answer and help as much as we can. Therefore we appreciate it when we see all of you helping each other out.

Cheers!
Nicolae Bogdan