The reschedule function ?
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Stephen H.
Posts: 1 ✭✭
in Internet
The reschedule function doesn't work, can I simply be called.There is a limit to not supporting. Can't even have a chat.
15
Answers
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If your are less than 20h from your rendez vous you can't reschedule it. You need to contact the support.
If your are more than 20h from your rendez vous it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.
You can try using another browser such as Chrome, Opéra, Edge or Firefox
Less than 20h contact the support
if you still have the problem contact the support
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business cours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.6 -
You could try contacting them via messenger explaining the issue, whenever ive contacted them there I get a reply within a few hours3
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Hello Stephen,
I've checked your account and I can see that you've contacted our support department and they've offered you a solution for this unpleasant event.
If the situation persists or you are not able to reschedule your appointment, don't hesitate to contact our support department once more, the contact methods can be found on https://fizz.ca/en/contact-us
I also invite you to check the following FAQ https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address for other information related to the rescheduling or scheduling an appointment.
Cheer!
Nicolae Bogdan4
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