why is my internet connection is crashing multiple (8 to 10)times in a day? it disconnects for 2-3 m
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Answers
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Did you try a factory reset?
- Unplug the power cable on your Wi-Fi modem.
- Make sure all the lights on the modem turn off.
- Wait ten (20) seconds.
- Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
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If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Follow Mike instructions4
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