Answered question

Moved internet service to new address but the plan is now canceled?

I moved my Internet service on the 27 of April and since the last 2 days, I no longer have the Internet service. I found in my account that the service shows as "canceled", as I have been told due to an error : the appointment made for moving the service to the new address did happened, but shows as "Canceled".

I did contact some one following the problem (through the chat box) and have been told (by a follow up email) to : "Please go to My Plans-Subscribe and choose a new appointment date. Let us know the situation.", which I did. But no one responded when I did let them know.

Since I have (well had..) beta pricing, and I would very much like to keep those conditions, I am wondering what can be done.

Also, the appointment for the "installation" being tomorrow, I have no idea what to tell the technicien when he gets here...

My email shows the support ticket as "64523".
Thank you for your help.



User level
3 / 100

Hello Jonathan,

I've checked your account and I can tell you that the technical team is informed about this unpleasant situation that you're experiencing and as soon as they will fix it, you will be notified by e-mail. All that is left is wait for them to redo your order, do not cancel it if you see it again on your account, because you already have your services the technician will not come again at your address.
If the situation comes back or it is not fixed, don't hesitate to contact us on our contact methods that can be found on

Nicolae Bogdan

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Here we are users
Contact back the support only them can do a follow up

I will not tell you how to do since you already did it once therefore you know the procedure

contact the support

Go to this page, if you are not connect login
The business cours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Your can also send a message via facebook messanger and click send a message (this is a bit slower)

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.