How to cancel Account subscription?

Ednel · May 2020

It's already my 3rd day with no internet connection. I think I deserve a refund.
After 5 days of experience with fizz, only the first 2 days I did have connection and 3 days of trouble shooting with no results!
Disappointed!

Fizzy · May 2020

Have you already contacted Fizz support? Here's how to contact Fizz
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Go to this page https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Paprika · May 2020

Hi Ednel!
From what I read, there is a ''strike'' from members to improve the customer support offer by Fizz.
Therefore, I suggest that you go to the chat section and ask your question directly to Fizz: https://fizz.ca/en/contact-us
Good evening!

Whizz · May 2020

Hello Ednel,
I'm really sorry to hear about it!
If you've already decided to cancel you service, you can do that from your account anytime and you'll receive a pro-rated refund for the remaining days of your payment cycle. You can find more details on this link: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet.
However, we would like very much to encourage you to keep your service alive with us. You don't have to worry, as we'll do everything possible to help you with this issue. Please believe us that we're also not happy when these type of situations happen, but as you know, sometimes the internet connection might suffer from glitches that we may not be aware about. I've just checked your connection in my tools and I've detected some signals that are out of specs. I also see that you've already contacted us via private message and a colleague of mine has already provided you with some troubleshooting steps. I would also advise you to test your modem by using a device connected via the RJ 45 ethernet cable.
If the issue is still present, I invite you to reach us via private chat channel, as to be able to test your connection in real time and to help you more efficiently. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
Have a good one and stay safe!
Radu

How to cancel Account subscription?

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