Answered question

Is your data usage correct?

Multiple users reported their fizz data counter calculating wrong data usage and usages even if their phones are not connected. But non of them confirmed what happened after, and if the issue is fixed. I can't reply to ask, nor comment back either. the answers were always contact support...but lots of people are also saying that the bubble is not appearing to contact support. i tried for the heck of it, and there is no bubble.

I want to switch to Fizz, but how can i know if this bug is resolved? when the community hub prevents direct contact with users, and even replying to a post!

So hopefully, someone with the issue sees this post, and confirms if the issue is resolved!

Hisham
Hisham

Hisham

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2 / 100
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Hello Omar,

Thank you for the interest showed in our mobile service!

I understand your concern and I want to assure you that at Fizz we treat every issue with maximum responsibility and we're trying to resolve it in the shortest time possible. I can also confirm that there is no bug concerning the mobile data usage at the moment.

Regarding the chat bubble occurrence, you need to meet certain conditions to be able to see it on your device. You can find all the details available on this link: https://fizz.ca/en/contact-us. There is also a possibility that the number of requests will surpass our processing capability and the chat bubble will not be visible at some point in time. When this happens, you also have the possibility to reach us in private via Facebook Messenger: https://facebook.com/fizzca. Don't forget that you can also check our Solution Hub (https://fizz.ca/en/solutions) where you can find a lot of useful information. So, no matter what the issue you might encounter, we've got you covered!

That's being said, we welcome you with open arms to become a part of our Fizz family!

Have a nice day and stay safe,
Radu

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Other answers

Blackpo
Blackpo

Blackpo

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3
3362 / 5000
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I will repeat to you what Mike said. I am with Fizz since more than a year and their calculating data counter work a way beter than the one i was use to with Virgin.

And when you will know how to use the bubble chat you will say it's so simple I don't know why poeple have that kind of trouble with this issue. I contact them in less than 20 seconds each time. Check this link to understand how to reach Fizz between 8 am to 9 pm.
https://fizz.ca/en/contact-us

@Omar,
I have been a year with Fizz, for me every thing works fine, sometimes I see that the data counter drops and when I disable on the "data usage control" the apps that I don't needed to connect to the internet, everything will be fine.
Concerning the bubble, sometimes is hard to get it, but with a little patient the bubble will appear, be sure to be connected and in the help page.
Regards
Mo

Benoit
Benoit

Benoit

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2
1208 / 2000
points

I’m ok my side

Benoit
Benoit

Benoit

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Level
2
1208 / 2000
points

mine it's ok