Answered question

Impossible to transfer my phone number HELP!

I've tried to transfer the line but my number was temporary inactivate with lucky mobile, so din't work.. I've called them reactivated my number and now it still impossible to transfer my number, can anyone help beacuse the lady of fizz chat know as much about technical issue that I do..

Thanks everyone

nedj
nedj

nedj

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Hello nedj,

I've checked your account and I can see that you have contacted our support department and they've tried transferring your number, however, they need the IMEI number of your phone, in order for the transfer to be tried again.

You can check the following FAQ https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu... for additional information on what information you need to transfer your number and where to find them.
Once you have the respective information, I suggest you contact our support department, which can be found over the FAQ https://fizz.ca/en/contact-us

Cheers!
Nicolae Bogdan

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Other answers

Mike
Mike

Mike

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This is the guide
https://fizz.ca/en/faq/im-having-problems-transferring-my...

If this doesn’t help, please contact the support

.

  • Go to this page https://fizz.ca/en/faq/im-having-problems-transferring-my..., if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Mo
Mo

Mo

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@Nedj,
If your number that you want to transfer was inactive, I guess impossible to recover, this rule is functional for all carriers fido, Bell, Rogers, Fizz etc. An inactive number cannot be transferred. If it does not work chose an other number from Fizz. Sorry to lose your number.
Don't give up, try to chat with customer service
Regards
Mo

Fizzy
Fizzy

Fizzy

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Hi nedj,

In addition to what Whizz said, you can retrieve the IMEI/MEID number on virtually any phone by dialing in the universal code. Dial *#06#. You typically will not need to press the Call or Send button, as the IMEI/MEID number will appear as soon as you finish dialing the code.

As long as your Lucky Mobile account is active, you can contact Fizz support with the IMEI to complete your port transfer request. Once the transfer is complete, your Lucky Mobile account will be closed automatically.