Answered question

Anyone lost cellular data at the moment?

West Island area, lost cellular data about an hour ago... tried the usual troubleshooting steps, no luck. Wondering if I’m the only one?

Marc
Marc

Marc

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Hi Marc,

Still, having issues? Have tried the steps from https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-co... if the situation is still present I suggest you contact our support department.
You can do that by following the FAQ https://fizz.ca/en/contact-us

Let us know. ⚡
Cheers!
Nicolae Bogdan

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Other answers

Jones
Jones

Jones

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Hi Marc,
I’m Up-North and i haven’t experienced any interruptions for Calling, Messaging and LTE.
Maybe you can try to contact support for further investigation?
.
———————————————————
Go to this page https://fizz.ca/en/contact-us, if you are not connected, login first.
•Their business hours are : 8 a.m. to 9 p.m. (EST). (Every Day)
•Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. If you happen to have issues with that, I recommend you try using another browser (E.g. Google, etc)
.
•If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses FIZZ’s processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.

With that said, take care!
:)

Jones
Jones

Jones

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points

Hi Marc,
My previous message is being investigated for whatever reason, so i’ll try it again.
.
I’m Up-North and haven’t had any interruptions on my end. (Cellular Data, Texting & Calling all work fine for me)
.
You can try contacting support for further information on your issue.
.
Take care and be safe!

Benoit
Benoit

Benoit

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Fine for me