Answered question

How to activate Dinosaur badges, been with Fizz for over 12 months?

6 months and 12 months Dinosaur badges should be on my profile, they aren’t. What should I do?
Thank you in advance dear community helpers.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Isabelle,

I checked your account and I see that you've already chatted with one of my colleagues. A ticket has been opened for this issue and our technicians are currently working to resolve it in the shortest time possible. Once we'll have an answer from them, we'll notify you immediately via the email associated with your account.

Have a good one and stay safe!

Radu

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Other answers

lsabelle
lsabelle

lsabelle

User level
Level
3
2214 / 5000
points

Hi Isabelle, (this name is getting popular on the community) ^-^

Some badges do not unlock automatically, you have to contact the support and they will resolved that easily (and you will also get the points associated with the badges).

From my observations, theses badges are:

  • All the dinosaurs badges
  • Sunday badge
  • Tourist badge
  • The other ones seems to unluck OK.

    Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    • Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    • Click on this link: https://fizz.ca/en/contact-us
    • The green chat bubble should appear after a few seconds in the bottom right corner.
    • .
      Have a nice day!

AntonioMar
AntonioMar

AntonioMar

User level
Level
3
3307 / 5000
points

Same thing happened to me. Contacted Fizz via Facebook Messenger, they opened a ticket, and I got my Dinosaur badge.

Now it is time to select a "Best Answer" to close this discussion.

lsabelle
lsabelle

lsabelle

User level
Level
3
2214 / 5000
points

@Laurent,

  • Sunday is when you buy an addon
  • Tourist is when you buy a travel addon