Answered question

Made an appointment 12-5pm today no news

Hello i made an appointment last week for today 12-5pm Routhier installation no news



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Hello Julisa,

I've verified your account and I see that you've already chatted with one of my colleagues. The technician arrived at your address and your home internet plan is fully active on your account. I hope you'll enjoy our internet service!

Have a good one and stay safe!


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Other answers

Sometime they have problem with previous installation and therefore they will skip some

If they will not show up today, you need to wait tomorrow in order to reschedule a new appointement

To reschedule your technician appointment:

  • Log into your account and go to Manage plan.
  • Click on Appointments.
  • Here you will be able to see a complete list of all your past and future appointments.
  • Scroll to the appointment you wish to modify.
  • To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.
  • .

    Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.